We are Atento
We are leaders in Latin America, serving the largest companies in their sector such as: Telecommunications, Banking/Financial Services, Healthcare, Retail, Governmental, and Born-digital Services among others.
Knowledge is our distinctive trait: we combine data technology and digital tools with our vast experience in consumer relationships to provide valuable insights for every step along the end-customer’s journey, making experiences more valuable for consumers and companies.
We routinely build up 10,000 hours of customer-service experience on human and digital channels, every 10 minutes.
Mission and Vision
To contribute to companies’ success by guaranteeing the best experience for their end-consumers.
To become the leader customer service solutions provider for clients in our markets.
We show honesty, transparency and respect ethical principies. We do the right thing even if no one sees us or judges us.
- And if they did see us, we'd be proud of our decisions.
- We preach by example.
- We treat others as we'd like them to treat us. We put ourselves in the other person's place.
- We hace financial and operational discipline.
We have a sense of urgency about everything we do. We make decisions; we act quickly. We make mistakes… but we do not repeat them.
- If we find a problem, we solve it!
- We try, we quickly make a mistake, we learn and improve.
- We evolve quickly
- We share with others ideas to be implemented quickly.
We are a single global company. We work and win as a single team.
- We think globally and act locally.
- We foster collaborative environments.
- We are dependable, we contribute to the work of our colleagues and collaborate on shared projects.
- We create synergies and share best practices.
The customer is at the center of all we do. We proactively seek to provide them the best service, to bring added value to them. The customers are the last ones to asses our services/results.
- We understand the market and our customers´ strategies.
- We understand our customers´ needs in order to provide them the best services.
- We are proactive.
- We always think about the best way to help our customers.
We have leading roles. We fulfill our commitments and the promises we make. We are trustworthy. We don´t make excuses.
- With colleagues
- With customers
- With shareholders
- With society
Atento in numbers