Insights

Atento Receives Frost & Sullivan’s 2021 Product Leadership Award for Latin America

Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top five providers globally, announced today that it is the recipient of Frost & Sullivan’s 2021 ‘Product Leadership Award’ for ‘Excellence in Best Practices for Customer Experience Outsourcing Services’ in Latin America.

Atento is the clear leader in the Latin American market

Frost&Sullivan confirmed Atento´s leading position in Latin America’s Customer Experience outsourcing services market, based on the research and consulting firm’s annual analysis of this $10.5 billion market.

Digital Transformation and Its Impact on BPO in LATAM

The digital transformation and the rise of new technologies—cloud services, analytics, voice recognition, omnichannel, smart IVR, virtual agents and AI — is requiring companies to make larger investments in CX.

Atento recognized as a leading company in CXM by Everest Group

The Everest Group selected Atento as one of the leading companies in Customer Experience Management (CXM) in its PEAK Matrix Assessment 2020 report, after evaluating 37 companies specialized in CXM services.

Atento, chosen as one of the most innovative companies

Atento was recognized as one of the most innovative companies in the Services sector according to the Valor Inovação 2020 Award, a ranking prepared by Valor Econômico in partnership with PwC´s firm Strategy&.

Atento Recognized as a Growth and Innovation Leader

Atento led the Radar Frost in Innovation (score of 4.5 out of 5); obtaining an above-average score on the Growth Index. This recognition rewards Atento’s experience in the CX field as a result of the continuous innovations they are carrying out

Atento is recognized as a leader in the 2021 Gartner Magic Quadrant

Atento is named as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO. The report by Gartner evaluates companies based on their completeness of vision and ability to execute.

Atento is the clear leader in the Latin American market

Frost&Sullivan confirmed Atento´s leading position in Latin America’s Customer Experience outsourcing services market, based on the research and consulting firm’s annual analysis of this $10.5 billion market.

Digital Transformation and Its Impact on BPO in LATAM

The digital transformation and the rise of new technologies—cloud services, analytics, voice recognition, omnichannel, smart IVR, virtual agents and AI — is requiring companies to make larger investments in CX.

Cookie	Description
_ga	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, camapign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randoly generated number to identify unique visitors.
_gat_gtag_UA_160271668_1	Google uses this cookie to distinguish users.
_gcl_au
_gid	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
GPS	This cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location

Cookie	Description
_fbp	This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
everest_g_v2	The cookie is set under eversttech.net domain. The purpose of the cookie is to map clicks to other events on the client's website.
fr	The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
IDE	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
PUBMDCID	This cookie is set by pubmatic.com. The cookie stores an ID that is used to display ads on the users' browser.
t_gid	The cookie is set by taboola.com. The cookie assigns a unique user ID to users and use this ID for serving relevant advertisement and content.
TDCPM	The cookie is set by CloudFare service to store a unique ID to identify a returning users device which then is used for targeted advertising.
TDID	The cookie is set by CloudFare service to store a unique ID to identify a returning users device which then is used for targeted advertising.
VISITOR_INFO1_LIVE	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.

Cookie	Description
_gat_UA-160271668-1	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
YSC	This cookies is set by Youtube and is used to track the views of embedded videos.

CX news, interviews, articles, inspirations, and trends.

This is the place to be on top of the latest and what's coming up next from Atento's point of view.

Experts insights

Atento Receives Frost & Sullivan’s 2021 Product Leadership Award for Latin America

Atento is the clear leader in the Latin American market

Digital Transformation and Its Impact on BPO in LATAM

Atento recognized as a leading company in CXM by Everest Group

Atento, chosen as one of the most innovative companies

Atento Recognized as a Growth and Innovation Leader

Atento is recognized as a leader in the 2021 Gartner Magic Quadrant

Atento is the clear leader in the Latin American market

Digital Transformation and Its Impact on BPO in LATAM

Experts insights

Atento is the clear leader in the Latin American market

Digital Transformation and Its Impact on BPO in LATAM

Atento recognized as a leading company in CXM by Everest Group

Atento, chosen as one of the most innovative companies

More articles