Healthcare

Process management and centralization for healthcare plane which increases the effectiveness and cost reduction, therefore, promotes a better service experience. Among the provided services are appointment scheduling, clinical exams, diagnosis, authorization, removal and reconciliation of medical bills and reimbursement. Claims and contract management (renewal, fulfillment, ombudsman); partner and internal teams communication.          

Cases

Positioning the Customer Care Touchpoint

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International Phone Sales Systematization

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Know other sectors

Articles

Our CEO shares how we support our clients during the pandemic

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Atento recognized as a leading company in CX management by Everest Group

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Chatbots interactions increase and deliver 90% effectiveness

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