ATENTO SPAIN HOLDCO S.L.U, a sole proprietorship, holder of Tax ID No. B-86445731 with registered address at Calle Santiago de Compostela 94, 28035 Madrid, (“Atento”), hereby informs you through this Cookie Policy of the use of data storage and retrieval devices on user terminals.

1.What are cookies?

Cookies are files that are downloaded to the user’s device when accessing certain websites and applications that can be used for a wide variety of purposes, such as recognizing you as a user, obtaining information on your browsing habits, or customizing the way content is displayed. The specific ways in which we use these technologies are described below.

The information collected by the cookies is anonymous and does not contain any sensitive information, as no data that can identify the user personally are collected.

2.What does Atento use the cookies for?

Atento uses cookies to track users’ interactions with the atento.com website, hereinafter referred to as “the website.”

Cookies can recognize a user’s browser, as well as the type of device from which the website is accessed, and they are used primarily to facilitate the next visit and make the website more user-friendly.

In summary, Atento uses the cookies to:

  • (i)Optimize the user’s browser experience by tracking the session.
  • (ii)Collect information to optimize browsing and improve the website.

3.Who uses the cookies and for how long?

The information obtained by the cookies can be processed solely by the website publisher and/or by third parties hired by the publisher to provide a service. All cookies used by Atento are third-party, shown in the charts below under the “Provider” heading.

With regard to expiration, the cookies may be session and persistent. The former are stored only while the browser is open, while the latter are not deleted when the browser is closed, rather once the established storage period for the purpose of the cookie has ended.

As indicated, the cookies used by Atento, as well as their purpose, expiration and source, are as follows::


4.Cookie acceptance, deactivation and deletion

You can use the cookie configuration pane that is shown when loading the website to accept or reject the cookies that require your consent. You can exercise your cookie deactivation and deletion rights at any time on this website, and also modify the configuration by accessing the “cookie configuration” pane through the link in the website footer or through the browser options. To access the configuration of your browser:

With regard to Google Analytics, you can deactivate the cookies at any time through the voluntary Google Analytics exclusion system, available here.

5. Information on international data transfers

Users can find information on International Data Transfers (IDTs) to other countries that may be done by third parties in this cookie policy in their corresponding policies.