ATENTO SPAIN HOLDCO S.L.U, a sole proprietorship, holder of Tax ID No. B-86445731 with registered address at Calle Santiago de Compostela 94, 28035 Madrid, (“Atento”), hereby informs you through this Cookie Policy of the use of data storage and retrieval devices on user terminals.
1.What are cookies?
Cookies are files that are downloaded to the user’s device when accessing certain websites and applications that can be used for a wide variety of purposes, such as recognizing you as a user, obtaining information on your browsing habits, or customizing the way content is displayed. The specific ways in which we use these technologies are described below.
The information collected by the cookies is anonymous and does not contain any sensitive information, as no data that can identify the user personally are collected.
2.What does Atento use the cookies for?
Atento uses cookies to track users’ interactions with the atento.com website, hereinafter referred to as “the website.”
Cookies can recognize a user’s browser, as well as the type of device from which the website is accessed, and they are used primarily to facilitate the next visit and make the website more user-friendly.
In summary, Atento uses the cookies to:
- (i)Optimize the user’s browser experience by tracking the session.
- (ii)Collect information to optimize browsing and improve the website.
3.Who uses the cookies and for how long?
The information obtained by the cookies can be processed solely by the website publisher and/or by third parties hired by the publisher to provide a service. All cookies used by Atento are third-party, shown in the charts below under the “Provider” heading.
With regard to expiration, the cookies may be session and persistent. The former are stored only while the browser is open, while the latter are not deleted when the browser is closed, rather once the established storage period for the purpose of the cookie has ended.
As indicated, the cookies used by Atento, as well as their purpose, expiration and source, are as follows::
Technicals
Cookies strictly necessary to provide a service or the content requested by the user. These are responsible for technical aspects such as identifying records and managing tool preferences in the use, interaction and location of to the content.
Analytics
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
The main objectives of this type of cookies are to:
- Enable anonymous user identification and, with it, an approximate count of the number of visitors.
- Anonymously identify the content visited most.
- Determine whether the accessing user is new or a repeat visitor.
Here are details on the analytical cookies used by Atento:
| Cookie | Description |
|---|
| _ga | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, camapign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randoly generated number to identify unique visitors. |
| _gat_gtag_UA_160271668_1 | Google uses this cookie to distinguish users. |
| _gcl_au | |
| _gid | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form. |
| GPS | This cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location |
Advertisement
These cookies obtain information on the user’s browser to manage advertising spaces and to offer more relevant quality content for them based on their preferences.
Atento uses the following:
| Cookie | Description |
|---|
| _fbp | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. |
| everest_g_v2 | The cookie is set under eversttech.net domain. The purpose of the cookie is to map clicks to other events on the client's website. |
| fr | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. |
| IDE | Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. |
| PUBMDCID | This cookie is set by pubmatic.com. The cookie stores an ID that is used to display ads on the users' browser. |
| t_gid | The cookie is set by taboola.com. The cookie assigns a unique user ID to users and use this ID for serving relevant advertisement and content. |
| TDCPM | The cookie is set by CloudFare service to store a unique ID to identify a returning users device which then is used for targeted advertising. |
| TDID | The cookie is set by CloudFare service to store a unique ID to identify a returning users device which then is used for targeted advertising. |
| VISITOR_INFO1_LIVE | This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website. |
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Cookie | Description |
|---|
| _gat_UA-160271668-1 | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
| YSC | This cookies is set by Youtube and is used to track the views of embedded videos. |
4.Cookie acceptance, deactivation and deletion
You can use the cookie configuration pane that is shown when loading the website to accept or reject the cookies that require your consent. You can exercise your cookie deactivation and deletion rights at any time on this website, and also modify the configuration by accessing the “cookie configuration” pane through the link in the website footer or through the browser options. To access the configuration of your browser:
With regard to Google Analytics, you can deactivate the cookies at any time through the voluntary Google Analytics exclusion system, available here.
5. Information on international data transfers
Users can find information on International Data Transfers (IDTs) to other countries that may be done by third parties in this cookie policy in their corresponding policies.
